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Our client is a large non-profit in DC that has an immediate need for a Help Desk II Technician to support them on a contract-to-hire basis. This is a full-time role; this is how this department on-board their full-time employees. This candidate must have the ability to start immediately.


  • Manages helpdesk requests and responds quickly and effectively.
  • Performs hardware and software maintenance, assists with installations and deployments for all client PC’s and peripherals
  • Provides remote user and VPN support
  • Monitor performance and maintain systems according to requirements
  • Troubleshoot issues and outages
  • Upgrade systems with new releases and models and security issue resolution.
  • Create and verify backups of data
  • Create and update users
  • Knowledge of Active Directory
  • Assists in the recommendation of technology-related purchases in keeping with organizational goals and objectives.


  • 4 to 12 years of progressive Help Desk experience
  • Knowledge of Active Director
  • Experience with Office365